shipping & returns

 

shipping update 27th February, 2021:

we are currently working to solve an issue where the shipping rate is being charged twice at the checkout when ordering a subscription product along side a one off product purchase. in the interim while we work to resolve this, if this is affecting an order you are trying to place, please send us a note at hello@millacollagen.com and we will provide a unique code to make sure you aren't charged double the shipping rate. 

 

shipping policy

thanks for ordering with us. here is a little more information about how we pack and deliver your order. all orders placed during the week, monday to thursday are dispatched the following day by courier. our courier usually arrives at about 8am. all orders received on friday and over the weekend will be dispatched monday morning.

once we have created your courier ticket, we'll send you an email with your tracking number. if you can't see it in your inbox please check your junk folder. all couriers are sent on CourierPost.

 

at present we are noticing some delays in the collection and delivery of orders. please contact us at any point and we can help you track your order. we expect that north island deliveries are made withing 1 to 2 days from collection, south island 2 to 3 days from collection and an additional 1 day for rural areas.

 

return & exchange policy

if you’re looking to return or exchange your order for whatever reason, we're here to help! we offer free returns or exchanges within 7 days of receiving your order. you can return your product for store credit, or a refund to the original payment method.

 

please note the following exceptions to our return and exchange policy:

  • discounted items are final and cannot be returned or exchanged

  • returned items must be unopened and unused.

  • returned items must have no visible signs of wear or use

 

to initiate a return, please complete the following steps:
  1. email us at milla hq and advise that you would like to return or exchange a product.

  2. send all items back to us at the following address. milla collagen, 23 challinor street, pakuranga, auckland.

additional information:

  • once received a refund will be made within 3 business days.

  • return shipping fees are paid by you, not milla collagen

 

 

FAQ

as we age our body isn't able to produce enough collagen naturally, meaning supplements play an important role in reducing the signs of aging. although several foods contain collagen, they are not absorbed into the body as well as hydrolised collagen.

milla collagen is hydrolised which means it's already broken down to make it easy for the body to absorb and digest.

we only use sustainably sourced marine collagen in our products. from fish scales, a by-product of the fishing industry in france. our marine collagen has been hydrolysed for easy absorption and is gluten and dairy free.

there are alot of mixed messages about how much collagen to have per day. studies have prooved that 2.5g per day is enough to see improvements. at milla we reccomend 5g per day for results you'll see and love, but if you want to get there quicker increase this to 10g.

we suggest on our functional range and inner health ranges only having two serves per day max, due to the highly effective functional ingredients we add.

you can mix and match milla products, with no problems caused by having different products each day. all of our ingredients with exact amounts are listed on the product pages.

if you are unsure about anything drop us an email (hello@millacollagen) or speak with your nutritionist or gp.

no! our nude marine collagen is highly purified and hydolysed, meaning it's fine and without taste or smell. if you are sensitive to the taste of fish products we do have a range of products to help you enjoy all the benefits from collagen.

no, none of our products are vegan, as they all contain marine collagen. collagen is found in the skin of animals, thus making vegan collagen powders exceptionally rare.

yes. milla collagen is a great source of amino acids and protein. It is also very easily absorbed, even in those with challenged digestive systems. combined with its utility in improving and maintaining health in a number of areas, this makes regular collagen supplementation a great source for additional amino acids and protein during breastfeeding.

while collagen is regarded as safe for general use, we know that pregnancy is an important moment for all. being a marine collagen (sourced from fish scales) some will choose to wait till after pregnancy before using. we'd suggest if you werent sure, to have a chat with your midwife or healthcare professional.

right here in new zealand. we make all of our products ourself, not at a contract manufacturer, which ensures we have full confidence in the products we send to you.