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if your question has not been answered in the faq below or you'd simply prefer to get in touch with us directly, we'd love to hear from you & help answer any questions or queries you may have.

you can contact us through the button below, or drop us an email at hello@millacollagen.com, we will be in touch as soon as possible. alternatively, you can also reach us on instagram or facebook @millacollagen. we look forward to hearing from you.

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Milla Collagen Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from millacollagen.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
[[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”

[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
[[INSERT OTHER USES OF ORDER INFORMATION]]
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

[[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]]
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
[[
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

[[INCLUDE IF LOCATED IN OR IF STORE HAS CUSTOMERS IN EUROPE]]
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@millacollagen.com or by mail using the details provided below:

23 Challinor Street, Pakuranga, Auckland, N, 2010, New Zealand

General FAQ

yes we do ship to australia. we currently offer express overnight shipping through DHL to all metropolitan areas in australia. please allow an extra 1-2 days for all rural addresses.

yes we do ship internationally. we use DHL to ship all of our orders express internationally. we offer overnight express delivery to metro australian areas, with an extra 1-3 days for all other international countries and rural australian addresses.

yes we do offer subscriptions. you can subscribe & save 15% on any of our online products. when you go to add your product to cart, there is an option to click subscribe. this will then ask you to fill out your details and select a frequency that suits you.

yes we do sell refills for our plain marine collagen, as well as for our entire collagen creamer range. we love when our customers purchase refill packs. you are able to do so by selecting package type when adding to cart.

yes, of course. we always love connecting with new businesses, and are always open to stocking milla somewhere new. please get in touch through our contact page and we will respond with more details.

you can find the full nutritional panel for each of our products on the product page. the nutritional panel is uploaded as an image, making it easy for you to see exactly what is going into our products.

we use highly purified marine collagen for our entire product range, apart from the joints collagen. our marine collagen is known to target your skin, hair, & nails, so any of our marine collagen products will help with this. the skin and hair & nails products simply include additional functional ingredients that are known to target either the skin or hair & nails specifically, on top of the marine collagen itself.

your collagen should be stored in a cool, dry place, away from moisture. our glass jars are air-tight, keeping your collagen stored safely.

if you reach out to us using the contact form or emailing hello@millacollagen.com, we will happily swap out any product flavour or help you out with any problems you may have with a recent order.

if you are having any issues making changes, updating, or even cancelling your subscription, please reach out to us through the contact form or directly at hello@millacollagen.com. we are happy to assist you with any changes you'd like to make to your subscription service.

Collagen FAQ

as we age our body isn't able to produce enough collagen naturally, meaning supplements play an important role in reducing the signs of aging. although several foods contain collagen, they are not absorbed into the body as well as hydrolised collagen.

milla collagen is hydrolised which means it's already broken down to make it easy for the body to absorb and digest.

we only use sustainably sourced marine collagen in our products. from fish scales, a by-product of the fishing industry in france. our marine collagen has been hydrolysed for easy absorption and is gluten and dairy free.

there are a lot of mixed messages about how much collagen to have per day. studies have proved that 2.5g per day is enough to see improvements. at milla we recommend 5g per day for results you'll see and love, but if you want to get there quicker increase this to 10g.

we suggest on our functional range and inner health ranges only having two serves per day max, due to the highly effective functional ingredients we add.

you can mix and match milla products, with no problems caused by having different products each day. all of our ingredients with exact amounts are listed on the product pages.

if you are unsure about anything drop us an email (hello@millacollagen) or speak with your nutritionist or gp.

no! our nude marine collagen is highly purified and hydolysed, meaning it's fine and without taste or smell. if you are sensitive to the taste of fish products we do have a range of products to help you enjoy all the benefits from collagen.

no, none of our products are vegan, as they all contain marine collagen. collagen is found in the skin of animals, thus making vegan collagen powders exceptionally rare.

yes. milla collagen is a great source of amino acids and protein. It is also very easily absorbed, even in those with challenged digestive systems. combined with its utility in improving and maintaining health in a number of areas, this makes regular collagen supplementation a great source for additional amino acids and protein during breastfeeding.

while collagen is regarded as safe for general use, we know that pregnancy is an important moment for all. being a marine collagen (sourced from fish scales) some will choose to wait till after pregnancy before using. we'd suggest if you werent sure, to have a chat with your midwife or healthcare professional.

right here in new zealand. we make all of our products ourself, not at a contract manufacturer, which ensures we have full confidence in the products we send to you.

yes absolutely. our collagen creamer range is a great substitute for milk in smoothies, coffees, and hot chocolates. the creamer range is also great mixed into your oats, yogurts, and in bliss balls.

as long as your child is not allergic to any of the ingredients used in each of our collagen products, there is no reason your child is unable to take it. we provide all of the nutritional information on our product pages. please contact us if you have any questions.